Bonn launches new mobile issue reporting platform with AI

The City of Bonn has relaunched its digital issue reporting platform anliegen.bonn.de. In September 2025, citizens gained an easier way to report problems in public spaces – mobile-first and AI-powered.

AI-powered photo recognition

Citizens simply upload a picture; the system automatically suggests the right category. This saves time, improves data quality, and makes reporting effortless.

Mobile-first, citizen-friendly

• intuitive design for smartphones
• optimized display on all devices
• works even with weak network coverage

Citizens can track report status, manage their submissions, and follow updates transparently – strengthening trust between citizens and local government.

Open Source foundation

Built on the latest Mark-a-Spot (Drupal, Open311), fully GDPR-compliant and already used by multiple German cities.

With this relaunch, Bonn shows how modern digital citizen services should work: simple, mobile, transparent – powered by smart technology.