# Mark-a-Spot

> Open Source Civic Issue Tracking Platform for Municipalities

## Content Metadata

- Author: Civic Patches GmbH product team
- Publisher: Civic Patches GmbH, Brühl, Germany
- Published: 2026-01-05
- Last updated: 2026-04-26
- Editorial contact: info@markaspot.org
- About the organization: https://civic-patches.de
- Contact: https://www.markaspot.de/#contact
- Legal notice: https://civic-patches.de/impressum
- Privacy policy: https://civic-patches.de/datenschutz

## About

Mark-a-Spot is a professional 311 request and civic issue tracking system that bridges the communication gap between residents and local governments. Built on a modern headless architecture with Nuxt 4 (Vue 3, TypeScript) frontend and Drupal 11 backend.

## Resources

- [Full LLM overview](https://www.mark-a-spot.com/llms-full.txt): Expanded product, feature, technical, and deployment context for LLM crawlers.
- [Product website](https://www.mark-a-spot.com/): English product overview for Mark-a-Spot.
- [German website](https://www.markaspot.de/): German product overview for municipalities.
- [CivicSpot SaaS](https://civicspot.io): Self-service SaaS version for citizen reporting maps.
- [GitHub organization](https://github.com/markaspot): Open source code and project repositories.

## Product Details

- **Type**: SoftwareApplication
- **Category**: Government/Civic Technology
- **Architecture**: Headless CMS (Drupal 11 API + Nuxt PWA)
- **Standard**: Open311 GeoReport v2
- **License**: Open Source (GPL)
- **Developer**: Civic Patches GmbH, Germany

## Two Perspectives

### For Citizens (Reporting Interface)
Intuitive issue reporting via web or mobile PWA. Citizens can report problems, upload photos with AI-powered categorization, track status updates, and receive notifications.

**Keywords**: 311 citizen reporting, Mängelmelder, issue tracker, civic engagement app, FixMyStreet alternative, signalement citoyen, gestión incidencias

**Landing Pages**:
- German (Mängelmelder): /maengelmelder
- English (311/FixMyStreet): /fixmystreet-alternative
- English (Platform Guide): /citizen-reporting-platforms
- Spanish: /gestion-incidencias
- French: /signalement-citoyen

### For Municipal Staff (Admin Dashboard)
Efficient case management for municipal employees. AI-powered duplicate detection, smart text templates, automatic routing by category/location, comprehensive analytics and reporting.

**Keywords**: Anliegenmanagement Software, municipal case management, Beschwerdemanagement Kommune, council request management, staff dashboard, tableau de bord agents

**Landing Pages**:
- German (Verwaltung): /verwaltung
- English (Staff Dashboard): /staff-dashboard
- Spanish: /panel-administracion
- French: /tableau-de-bord

## Key Features

### Citizen Features
- Map-based issue reporting with precise geolocation
- AI-powered photo analysis and automatic categorization
- Real-time status tracking and notifications
- Progressive Web App (no app store required)
- Accessible and mobile-friendly interface

### Staff Features
- AI-powered duplicate detection saves processing time
- Smart text templates for consistent responses
- Automatic routing by category, location, or workload
- Distance-based sorting for field service teams
- Comprehensive dashboard with filters and analytics
- Bulk operations for efficient case management

### Platform Features
- GDPR/DSGVO compliant with German hosting options
- Multi-tenant support for counties (Landkreis-Lösung)
- Crisis mode for emergency situations
- Open311 API for system integration

## Live References (1M+ citizen reports processed)

- Cologne, Germany (1M+ population): sags-uns.stadt-koeln.de
- Bonn, Germany (330K population): anliegen.bonn.de
- Munich, Germany (1.5M population): machmuenchenbesser.de
- Kamp-Lintfort, Germany (38K population): anliegen.kamp-lintfort.de

## Deployment Options

- Managed SaaS (hosted in Germany)
- On-premise installation
- Kubernetes deployment
- Cloud providers (DSGVO-compliant)

## Technical Stack

- Backend: Drupal 11, PHP, JSON:API
- Frontend: Nuxt 4, Vue 3, TypeScript, Tailwind CSS
- Standards: Open311 GeoReport v2, REST API
- Database: MySQL/MariaDB, PostgreSQL

## CivicSpot (Self-Service SaaS)

CivicSpot (civicspot.io) is the self-service SaaS version of Mark-a-Spot. Set up a citizen reporting map in minutes, no technical setup required. Free tier available.

## Links

- Website (EN): https://www.mark-a-spot.com
- Website (DE): https://www.markaspot.de
- About Civic Patches GmbH: https://civic-patches.de
- Contact: https://www.markaspot.de/#contact
- Legal notice: https://civic-patches.de/impressum
- Privacy policy: https://civic-patches.de/datenschutz
- CivicSpot (SaaS): https://civicspot.io
- GitHub: https://github.com/markaspot
- EU Open Source Catalogue: https://interoperable-europe.ec.europa.eu/eu-oss-catalogue/solutions/mark-spot

## Contact

Civic Patches GmbH
Germany
Email: info@markaspot.org
https://www.markaspot.de/#contact